Warranty Information

At smarTrike, we make innovative, high quality products for toddlers and children. We warrant our products to be free from defects in material and workmanship existing at the time of manufacture for a period (from the date of initial purchase) stated in the product’s booklet (sales receipt is required for proof of purchase). If such a defect is discovered during the limited warranty period, we will, at our sole discretion, repair or replace your product at no cost to you.

2-Year Guaranteed Limited Warranty. smarTrike grants you a guaranteed 2-year warranty in lieu of the period stated in the product’s booklet.

Replacement Parts. Some replacement parts may be available for purchase after the limited warranty expires or not covered. Please contact us or send an email to help@smart-trike.com for details.

Limitations. The limited warranty is as provided in the product’s booklet, and does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration, involvement in an accident, and normal wear and tear. Some states do not allow limitations on how long an implied warranty lasts; therefore, the above limitations and exclusions may not apply to you. Some states do not allow an exclusion or limitation of special, incidental or consequential damages, therefore, that limitation or exclusion may not apply to you.

THE CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF THE LIMITED WARRANTY OR OF ANY IMPLIED WARRANTY OR OF ANY OTHER OBLIGATION ARISING BY OPERATION OF LAW OR OTHERWISE SHALL BE LIMITED AS SPECIFIED HEREIN OR IN THE BOOKLET, IS TO REPAIR OR REPLACEMENT, AT OUR SOLE DISCRETION. IN ANY EVENT, RESPONSIBILITY FOR SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES IS EXPRESSLY EXCLUDED.

For warranty service or replacement part information please contact us:

via contact us, or by writing to us to:

Smart Trike Europe Logistics GMBH, Glanstraße 33, 66887 Rammelsbach, Germany