Return Policy and Warranty Information

Functioning Products
We take quality seriously when it comes to both our products and our customer service.
If you are not completely satisfied with your purchase, you may return your functioning product, in its original packaging pursuant to the following terms by initiating a return process via help@smartrike.com.
The 30-day return period will begin on the day your smarTrike is delivered.
1.        Return and refund requests will only be honored for items purchased on smartrike.com.
2.      Unopened items must be in brand new condition as received; in the original packaging, including the packing slip, and all included accessories.
3.      smarTrike will provide a courier label for all qualifying smartrike.com returns; do not send the returned item independently.
4.      Shipping charges (delivery and returns ) & restocking fee are non-refundable: total fee is 20%.
5.      Refunds will be issued directly to the payment method used at the time of your purchase.
6.      Please allow 7 business days for our warehouse to process your returned package(s) upon arrival.
7.      For items NOT purchased on smartrike.com, please contact the support team of the retailer/store you made the purchase from.
 
Cancellations & changes in your order
Within first 3 hours after the order confirmation received, we are still able to make changes in your order.

1. You want to cancel or change the product - send us an email to help@smartrike.com
2. If you need to change the shipping address after your order has shipped, we will charge a redirect fee of $20 per package.
3. If you need to cancel your order after it has already shipped, we will charge a fee equal to 15% of the order value to cover associated shipping costs and redirect fees.

 
Delivery exceptions & how to deal with them
If your package was lost, smarTrike has to get a notification within first 24 hours when courier marked your items as “Delivered”. We are not responsible for Items stolen from residences or businesses.
Investigation with the courier will be raised per request, but unfortunately package theft is high.
 
Defective Products
We want you to be pleased with your smarTrike purchase.
If you receive a product that is not functioning properly, please contact our dedicated Customer Service department via: help@smartrike.com.
Pre-paid return label will be sent, no expenses needed from your side.